Our Reviews

Make you very welcome

Got in, got out and they even had time to wash my vehicle. Thank you.

I went to Brooklyn for an oil change a tire rotation. Everything went as promised. Service writers were quick and efficient. The mechanic had it done in A short time I was on my way in about an hour.

Repair completed ahead of Schedule

Service was exactly what I wanted. Everyone there is extremely nice and helpful. I will keep bringing my vehicles here for maintenance. I am in the market for a new car this year and considering this dealership for a purchase.

Dealer would not replace cv axle when the transmission seal was bad on that axle even though I said I would pay for the axle if they would do it when replacing seal. And then only after the seal job was complete with old axle they offered to tear it all back apart and replace it with new axle for $1,557.29. I called after twice requesting to speak to service manager, Paul Tissier, who did not call us back. His staff did, but we specifically said wanted to speak to him. The communication with Samantha Davis was extremely challenging and frustrating. Unfortunately at this point we will be doing business with this dealership again.

Service was done excellent.

Great experience enjoyed customer service sense of humor

Promp scheduling, friendly staff offers good advise and good explanations

I Highly recommended doing business with Bob Brockland dealership,.Excellent customer service and courtesy from all of their staff.

This is the only dealership that I will bring my corvette to for an oil change. Top notch!

Always friendly and knowledgeable. Low pressure, and understanding. The service staff (Samantha) goes above and beyond explaining the options and issues. The inspection is through.

Everything went great. I was in and out in the flash. Service writer was great mechanic was great restrooms were clean snack machine was full.

Great team all around!!

Always a great experience! Everyone is so kind and helpful.

Very nice people and

Staff was friendly and service was done timely.

Easy and quick to schedule an appointment. The appointment service expectations set for the amount of time was spot on!

Great customer service and service

The service advisor and service team are awesome. They keep you informed and move as quickly as possible to get you through their service area. Best dealership I've ever worked with.

Really nice people, always finishing up early

Very happy with dealerships service!

Excellent Service from sales & finance

BB is a fantastic dealership. Warm and welcoming as always. They explain everything thoroughly and keep you posted as your vehicle is being worked on. Never feel uncomfortable. Other customers are friendly and very comfortable in the waiting area as well.

I'm always treated with respect and I trust this dealership.

Courtois and fast

Kept me informed throughout the process on progress of my service and what was being done. Waiting area provided a comfortable setting.

Stellar!

Quick and easy

New vehicle shopping and Wyatt, our salesperson, was very knowledgeable and helpful in helping us make a final decision. Was pleased with the final trade in amount on my old vehicle, as well. Everyone in the dealership was very friendly as well! Devan walked us through the final paperwork, and was very easy to work with as well!

They got me in quickly.

My first experience with the dealership was as a service customer where I met the service manager, Paul and service writer Tim. I was having trouble with my truck and they went above and beyond to help me make sure everything was right. They are fantastic and the reason that I came to Brockland when I was ready to buy a new truck. Then I met your salesman Tim and he was also fantastic. I can’t say enough good things about the service and the experience we’ve had there. I will no doubt continue to be a loyal customer.

Fast and friendly!!

Great friendly staff that do great work!

Always top notch service

Brockland resolved my issue quickly. The team does an amazing job and recommend you let them handle your needs.

all Awesome

I drive a great distance to have my car serviced there because I like the people and the atmosphere.

There always on there game

Great experience friendly personnel been getting my cars serviced here for years

In for major warranty work and they took care of the issue as fast as they could. Communication was great and they kept me in a courtesy vehicle.

Always enjoy there professionalism

My service manager Tim is always first class and addresses all of my concerns.

Always excellent service.In and out in less than 60 minutes for oil change.

Service Dept is EXCELLENT! Very informative & prompt. Did a great job

Great Service

good

Always very efficient and kind.

On time and corrected errors with billing for my service.

Happy with my experience at Brockland GMC.

The staff a dealership as a whole is always so easy to work with and so nice. There is a very young girl in the service department who does an amazing job.,Kudos to her

I have bought 4 cars from Bob Brockland. Dan and Chad are the best. You can’t go wrong with the Brockland boys

The staff is always respectful, nice and courteous

Thanks!

Scheduling was quick and easy. Tim got me in within 24 hours. Service went super smooth as well. They took my truck in as soon as I signed the work order and had it done in a little over an hour. Always a pleasure doing business with the Brockland crew.

excelllent service from everyone.

Had an appointment for 9:00 and was pulling out at 8:58. Great service. Tim is the best.

Great Service!

My work at Brockland was completed quickly and correctly. I recommend the service team.

The service team is great. They handle your issues quick and correct.

I came in for an oil change and tire rotation. Tim also researched the recommended maintenance elements at 50,000 miles and offered those services.

Tim is the best!

Bob Brockland is the best GMS /Buick dealer around. The customer service is off the charts. The sales team, the service team is unbeatable I do all my vehicle shopping at Bob Brockland never get disappointed. .

Always very friendly and curtioust

Routine oil change and tire rotation. They always make it easy and are efficient. Tim helped me out and he is always so nice! I won’t go anywhere else!

I've been going to Brockland for many years and have always had a great experience from everyone in the service department. Special shoutout to Tim!

Work was done in a timely manner.

GMC seems unwilling to repair my truck. GM refuses to tell me or Brockland what the spec is but claim it is in spec

Service was provided in the time frame quoted and the vehicle was returned cleaner than when I brought it in. The repair was totally undetectable, thanks to John and his team!

Work done quickly and they found a discount on oil I was eligible for

Assisted with a tire warranty.

Service staff always goes the extra mile to make sure the customer is satisfied. BRAVO!

Everything went fine.

Excellent service and communication.

Personal, family like dealership! Always accommodating and professional! Keep up the great work! 🙂

Great service. Friendly people. Fast service

Really enjoyed Wyatt & I believe Devin in financial.

Samantha, Tim, Easton and John are a fantastic service team! ALWAYS GREAT SERVICE!!

Brockland service department takes care alll my needs extremely well every time I contact them I would have no issue with them ever

Service dept is excellent they perform the work the first time correctly.

great service

Always receive excellent service and advice regarding issues found that need attention.

Excellent service and staff.

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Check engine light came on in the truck I bought just days after getting it home and Dan at BROCKLAND GMC in COLUMBIA, IL instructed me to return it immediately so they could rectify the issue. They were fast, polite and I would recommend them to anyone. I would also like to recommend them for Nobel Peace Prize AND a Pulitzer for their whimsical, charismatic and musically driven advertisements. Top notch all the way around and they should probably be widely regarded as a beacon of perfection in the eyes of all GM dealerships from coast to coast.

Service agents were kind, knowledgeable, and understanding.

I brought in my GMC Canyon for an oil change and it was ready for pickup shortly after I arrived. It had also been washed, a pleasant surprise.

Sam was very understanding as we continue to address the radio issue that has been since day 1 of delivery. Kirk has been in contact with GM to help resolve the issue.

The available times for service are better than all of the other GM service providers in my area. The services are fast and reliable. Staff are friendly and helpful.

Nice friendly and helpful

Great service and very friendly staff.

I always enjoy my experiences and services at Bob Brockland.