Our Reviews

Comfortable atmosphere and friendly service department staff.

Always nice&helpful

Everyone is extremely friendly and helpful!

As always great experience

I called with a last minute request for a rear brake job. Tim and Gary checked for parts and told me to come in. Gary and another mechanic double teamed my truck to get the job done in time for me to drive it home. As always, Gary did not disappoint and made it happen. Gary has always impressed me with his dedication to the dealership and to me, the customer. He and his knowledge will be very hard to replace.

Outstanding customer service in service department didn't feel pressured was explained what I needed for service on my truck I bought my truck from Chevrolet dealer down the street and service was terrible reason for my service being done at this dealership next truck ill be bought at this dealership

Great communication and service..... truck was ready earlier than expected.

Polite , took longer than expected . Seem like when I asked about doing the maintenance on it they were a little rushy . But overall nice experience .

Ease of making an appointment, friendly staff and quick and detailed service made this another great experience.

They were friendly and the work was done timely. Got my car back and my car was clean

I would not go anywhere else to purchase a vehicle or get my Canyon serviced. Bob Brockland GMC is awesome.

Fast and friendly. A lot to be said about that!!!

Moe was an amazing help from stsrt to finish.

We great. Service writer was knowledgeable tech did great.

The service tech Kirk is on top of his game. He is not happy until he get results.

The purchasing process was very smooth and quick

great people

I love My dealership!!!

Always have a great experience with this place. Everyone is so friendly so helpful so ready to do whatever it takes to make your time there a good one. Love the whole company.

When I dropped my van off for service my trailer brake controller was working fine. After getting it back, it’s not working. Andrew looked at the van for a few minutes but stated “oh it’s aftermarket, I don’t know” It shouldn’t matter if it’s aftermarket or not. Tim said he would have Ronnie call me. I got a call the next day, however, I was working and couldn’t answer. No one left a message or made any further attempt to contact me. It wasn’t broken when I dropped it off. I left George Weber for stuff like this. When my van was detailed the cleaner didn’t even touch the rims. (Previous date). Tim offered to have them cleaned but I don’t have time to keep coming up there for repairs and other services all the time. Paul and Tim are super nice and want to help. Whoever is in charge of quality control is failing. I’m supposed to leave for a trip on Wednesday morning and my trailer brake controller doesn’t work. My wife and I have full time jobs and can’t just drop everything to bring it back up there. I just want stuff fixed right the first time and not have to keep bringing back to you. I’m scheduled to bring it back on Wednesday and hopefully it will get done so I can leave for vacation the same day. Either way, your mechanic screwed something up. I don’t feel like I should be paying for diagnosis and repair since it was fine when I dropped it off.

Tim is great at keeping me informed and providing quality customer service. The work is always done quickly and done well.

It's always a breeze to get in and out. Service was excellent and super quick.

Everyone was very helpful.

Service Department is top notch in my book. Always pleasant, ready to assist and prompt.

We were called about our repair and our vehicle was fixed as expected. The vehicle was clean when it was returned as well. Great job!!

Salesman Tim Anderson and sales manager Scott, did a very good job of explaining, defining, and making me feel comfortable. I purchased a used 2020 Enclave. It was warranted for 30 days or 1,000 miles. Car wasn’t off the lot & had issues. SAles mgr said he would care of me. Transmission issues and front USB ports weren’t working. Service dept. had the car for nearly 3 weeks dealing with the trans. Service said I needed a new trans, $6500. Then said I didn’t & car was fixed (flashed the computer). I asked the car be driven at least 50 miles. Service called & said code, P18a8, came back, it wasn’t fixed. DID THEY REALLY KNOW WHAT THEY WERE DOING! Did they know how to diagnose & repair. Had to order parts. Ultimately new valve body & position switch magnet. Service rep, Ronny, also said front USB ports were replaced. I asked if the new ports were tested & was told “yes”. As of today, the ports still don’t work. I will not go back because I live 25 miles away. Tech - A. Massey. One very good thing was Sls. Mgr. Scott, stood by his word of taking care of me so I would not be without a vehicle. I was given a loaner to use. He is a man of his word.

The biggest plus was the fact that the extended warranty was declined because of 3 miles over the 120k limit when those miles were gain taking the truck to the service center. The service department worked with the warranty team and got my claim opened back up. Still waiting to see what the cost change is.

👍🏻

Fast and friendly

Dan made it super easy for me and was always quick to answer any questions

Very good attention and fast service

Always a great experience

friendly, took time with us

Everything went well.

Great

They do a great job in service. The team members are great to work with and get your work done quickly.

Paul personally checked the work on my van. I appreciate all the hard work and attention to detail. I wasn’t able to provide an update to my previous review until now. Everything was fixed quickly and correctly. Very happy with everything. Keep up the great work!

Very happy with dealerships service!

Always very friendly and curtioust

Excellent Service from sales & finance

Everything went great. I was in and out in the flash. Service writer was great mechanic was great restrooms were clean snack machine was full.

Great experience enjoyed customer service sense of humor

Great team all around!!

Check engine light came on in the truck I bought just days after getting it home and Dan at BROCKLAND GMC in COLUMBIA, IL instructed me to return it immediately so they could rectify the issue. They were fast, polite and I would recommend them to anyone. I would also like to recommend them for Nobel Peace Prize AND a Pulitzer for their whimsical, charismatic and musically driven advertisements. Top notch all the way around and they should probably be widely regarded as a beacon of perfection in the eyes of all GM dealerships from coast to coast.

Service agents were kind, knowledgeable, and understanding.

Routine oil change and tire rotation. They always make it easy and are efficient. Tim helped me out and he is always so nice! I won’t go anywhere else!

BB is a fantastic dealership. Warm and welcoming as always. They explain everything thoroughly and keep you posted as your vehicle is being worked on. Never feel uncomfortable. Other customers are friendly and very comfortable in the waiting area as well.

I've been going to Brockland for many years and have always had a great experience from everyone in the service department. Special shoutout to Tim!

Make you very welcome

Always a great experience! Everyone is so kind and helpful.

Fast and friendly!!

I brought in my GMC Canyon for an oil change and it was ready for pickup shortly after I arrived. It had also been washed, a pleasant surprise.

Great friendly staff that do great work!

I'm always treated with respect and I trust this dealership.

Service Dept is EXCELLENT! Very informative & prompt. Did a great job

Courtois and fast

Great Service

Service was done excellent.

My first experience with the dealership was as a service customer where I met the service manager, Paul and service writer Tim. I was having trouble with my truck and they went above and beyond to help me make sure everything was right. They are fantastic and the reason that I came to Brockland when I was ready to buy a new truck. Then I met your salesman Tim and he was also fantastic. I can’t say enough good things about the service and the experience we’ve had there. I will no doubt continue to be a loyal customer.

Got in, got out and they even had time to wash my vehicle. Thank you.

Very nice people and

I went to Brooklyn for an oil change a tire rotation. Everything went as promised. Service writers were quick and efficient. The mechanic had it done in A short time I was on my way in about an hour.